Customer Service
This foundational program focuses on fundamental customer service skills. It serves as a platform for those just starting out in customer service and who want to know the basics, as well as for experienced employees who would like a refresher.
- Fee: R1 200
- Duration: 10 Notional Hours
- Online/ Self-Paced
On completing: Receive a certificate of completion downloadable from the Student Portal
Important Dates
Start at any time.
The purpose of the course
On completion of this program the participant should be able to:
- Define and understand the value of customer service;
- Create rapport with a customer in order to improve the experience;
- Identify customer needs and exceed expectations;
- Resolve customer problems.