Facilities Management
Facilities Management is becoming an essential property managed focus area because of the cost implications it has for both property owners and managers. Physical, mechanical and electrical utilities of commercial and residential property need to be properly maintained to maximise its useful life, minimise cost to the owner, but also control hazards and health and safety for employees and occupants alike. Maintenance as a service to property owners should be characterised by efficient inspection, procurement and contractor management, resulting in high levels of customer service.
- Fee: R6 000
- Duration: 10 Notional Hours
- Online/ Self-Paced
On completing: Receive a certificate of completion downloadable from the Student Portal
Start at any time.
To equip both new employees to the maintenance department as well as employees not currently working in the maintenance department with the foundational understanding of facilities management.
- Understand the definition and purpose of effective facilities management
- Manage the primary Operational Processes
- Manage the primary Maintenance Processes
- Utilize specific Maintenance Software
- Perform General Office Administration related to Facilities Management
Learning Unit 1: Definition and purpose of Facilities Management
- Definition of facilities management
- Purpose of facilities management
- The place of facilities management in the business
Learning Unit 2: Managing Operational Processes
- Human Resources Time Management
- Inspections
- Purchases and deliveries
- Preventing Procurement Fraud
- Water & Electricity meter readings
- Connections/Disconnections
- Delivery of letters/legal notices
Learning Unit 3: Managing the Maintenance Processes
- Assigning work
- Using the internal maintenance team
- Using external contractors
- Quality Assurance
Learner Unit 4: Strategic Objectives, Employee Benchmarks and Reporting
- Balanced Scorecards
- Employee Benchmarks
- Monthly Reporting
- Suggested exception reports