Showing all 15 results

Advanced Excel Programme

You will learn about the following topics within this course:

  1. Compile Advanced Excel formulas
  2. Draft Pivot Tables
  3. Run External Database Queries
  4. Record Macros

 

R350,00

Commercial Letting Management Programme

To equip both new employees to the Commercial Letting function.

As well as employees not currently working in the Commercial Letting function, with the foundational understanding of what Commercial Letting management entails.

Learning outcomes of this programme

  • Understand the Definition and Purpose of Commercial Letting Management
  • Implement Commercial Property Sourcing, Listing and Marketing Processes
  • Execute and Manage Leasing Process
  • Manage the Inspection Process
  • Manage the Maintenance Process
  • Perform the Financial Management of a Commercial Property
  • Perform specialised Property Management requirements
  • Re-negotiate lease renewals
  • Perform Vacating Process
  • Commercial Letting Objectives, Employee Benchmarks, and Reporting
R8000,00

Customer Service

You will learn about the following topics within this course:

  1. Define and understand the value of customer service;
  2. Create rapport with a customer in order to improve the experience;
  3. Identify customer needs and exceed expectations;
  4. Resolve customer problems.
R1200,00

Debt Collecting Management Programme

You will learn about the following topics within this course:

  1. Explain governance related to debt collecting
  2. Execute all processes & procedures in collecting debt
  3. Apply a diverse range of collection techniques
  4. Understand and apply a range of communication methods
  5. Deliver excellent client service
  6. Diffuse a difficult situation
R4000,00

Facilities Management Programme

You will learn about the following topics within this course:

  1. Understand the definition and purpose of effective facilities management
  2. Manage the primary Operational Processes
  3. Manage the primary Maintenance Processes
  4. Utilize specific Maintenance Software
  5. Perform General Office Administration related to Facilities Management

 

R6000,00

Insurance Management Programme

You will learn about the following topics within this course:

  1. Understand the concept of an Insurance Brokerage
  2. Understand the basic principles of the insurance legislation
  3. Understand and apply basic underwriting principles
  4. Manage the claim management and settlement procedures
  5. Apply the use of Insurance Certificates
R4000,00

Legislation

You will learn about the following topics within this course:

  1. Understand the different legislation applicable to Property Practitioners
  2. Understand how Property Practitioners should comply with the:
  3. Property Practitioners Act / Estate Agency Affairs Act (PPA / EAAA)
  4. Financial Intelligence Centre Act (FICA)
  5. Protection of Personal Information Act (POPIA)
R2000,00

Performance Management for Staff

You will learn about the following topics within this course:

  1. Understand the employee lifecycle
  2. Understand the organisation’s competence framework
  3. Understand the performance management system
  4. Understand the performance management process
  5. Prepare for a performance evaluation
R1200,00

Professional Workplace Conduct 1

Professional behaviour is a form of etiquette in the workplace that is linked primarily to respectful and courteous conduct. Being conscious of how you write to co-workers and clients, and ensuring a positive wrtiting attitude can help you to improve your productivity and effectiveness in the workplace.

R1200,00

Professional Workplace Conduct 2

Professionalism has to do with the way a person conducts himself or herself in the workplace. An individual who shows consideration and respect for others demonstrates a commitment to professionalism. Likewise, a person who keeps his or her word, demonstrates loyalty, and exceeds expectations is demonstrating professionalism.

R1200,00

Property Sales Management Programme

To equip newcomers to Property Sales (administrative and supportive staff and property practitioners) with a foundational understanding of what the process and outputs regarding their responsibilities entail.

Learning outcomes of this programme

  • Understand the Definition and Purpose of Property Sales Management
  • Understand the environment and legislation relating to property sales as per the Property Practitioners Act and other legislative frameworks
  • Understand, execute and/or manage the property sales and after-sales process
  • Run, administrate, and effectively manage a property sales office
  • Deliver impeccable client service throughout and maintain sound client relationships
  • Maintain brand integrity and ethical standards throughout
  • Manage Property Sales Objectives, Employee Benchmarks, and Reporting
R8000,00

Residential Letting Management Programme

You will learn about the following topics within this course:

  1. Understand the Definition and Purpose of Letting Management as per the Rental Housing Act.
  2. Property Sourcing and Marketing.
  3. Manage the Rental Application Process.
  4. Manage the Inspection Process.
  5. Logging of Maintenance Calls.
  6. Perform the Financial Management of a Residential Letting Property.
  7. Perform specialized Property Management requirements.
  8. Perform Lease Expiry procedures.
R8000,00

Sectional Title Management Programme

The purpose of this programme is to produce reliable and competent people working in Sectional Title Management and therefore ensure dependable service delivery to Sectional Title Schemes.

Learning outcomes of this programme

  • Apply all aspects of the Sectional Title Schemes Management Act (STSM Act)
  • Manage all legislative compliance requirements of a scheme
  • Manage all financial aspects of a scheme
  • Manage the maintenance processes related to Sectional Title Schemes
  • Establishing a budget and managing the finances related to Maintenance and Utility Management
  • Manage a variety of meetings related to schemes
  • Manage the application processes related to Sectional Title Schemes
  • Manage record-keeping related to a scheme in a transparent and accurate manner
  • Resolve disputes relating to Sectional Title Schemes Management
R8000,00

Trust Account Management Programme

You will learn about the following topics within this course:

  1. Understand legislation pertaining to a Property Practitioner within the auspices of Trust & Accounts Management
  2. To be able to apply and report on financial processes within the Trust department and how it specifically relates to property management
  3. Understand the intricacies of Trust & Accounts Management
R6000,00

Utilities Management Programme

To equip both new employees to the Utilities Function as well as employees not currently working in the Utilities Function with the foundational understanding of what utility management entails.

Learning outcomes of this programme

  • Understand the Definition and Purpose of Effective Utility Management.
  • Understand the legislation.
  • Composition of Council Accounts.
  • Tariff structures explanation.
  • Processes of billing internal consumers.
  • How to Manage Pre-paid Water & Electricity.
  • Managing Shortfalls of Buildings.
  • Understanding Solar Energy.
  • Managing client accounts.
R6000,00
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