Description
Learning Topics
Learning Unit 1: Letting management as per Legislation.
- Definition of letting management.
- Purpose of letting management.
- The place of letting management in the business.
- Applicable Legislation.
- Rental Housing Act.
- Protection of personal information Act.
- Property Practitioners Act.
- Financial Intelligence Centre Act.
Learning Unit 2: Property Sourcing and Marketing.
- Sourcing.
- Marketing.
- Marketing Channels.
- To Let Boards.
- Newspaper Ads.
- Social Media.
- Letting List.
- Property 24.
- Facebook.
- Profile target markets.
- Identify your unique rental proposition.
- Develop your business brand.
- Choose your marketing avenues.
- Set your goals and budget.
- Nurture your loyal clients.
- Monitor and review.
Learning Unit 3: The Application Process.
- Viewing a property.
- The new lessee application.
- New lessee documentation required.
- Credit vetting (ITC and Affordability).
- Paying a deposit.
- Signing the Rental Agreement.
Learning Unit 4: Inspections.
- Booking different types of inspections:
- In – Inspections.
- Out – Inspections.
- Update – Inspections.
- Property Inspections.
- Timing of inspections.
- Interpreting inspection reports.
- Determining maintenance responsibility (lessor/lessee).
Learning Unit 5: Maintenance Calls.
• Maintenance queries from lessees.
• Maintenance queries from lessors.
• Process of obtaining a quotation.
• Following up on quotations/maintenance/invoices.
Learning Unit 6: Financial Management.
- Levies management (internal and external).
- Rental increase management.
- Managing utility accounts (water, electricity and rates & taxes).
- The letting account.
Learning Unit 7: Specialized property management requirements.
- Types of mandates.
- Purpose and application of a mandate.
- Housing tribunal.
- Small claims court.
- Liaison between client and attorneys.
- Liaison between lessors and lessees.
- Employees.
Learning Unit 8: Lease Expiry.
- Lease expiry notice.
- Lessee process.
- Absconding by the Lessee.
- Lessor process.
- Finalizing lessee maintenance responsibilities.
- Finalizing lessee utility responsibilities.
- Finalizing lessee account/deposit.
Learning Unit 9: Residential Letting Objectives, Employee Benchmarks and Reporting.
- Balance Scorecard.
- Employee Benchmarks.
- Monthly Reporting.
- Agents.
- Applications and Stationery.
- Portfolio Mangers.
- Bookkeepers.
- Marketing.
- Notices.
- Keys and Filing.
- Exception Reports.