Description
Learning Topics
Learning Unit 1: Introduction to the management of schemes and the applicable Acts
- Sectional Title Act
- Sectional Title Scheme Management Act
- Prescribed Management and Conduct Rules
- Community Schemes Ombud Service Act
- Homeowner Association Act
- FICA (Financial Intelligence Act)
- POPI Act (Protection of Personal Information Act)
- Property Practitioners Act
- Municipal by-laws
- Occupational Health and safety
Learning Unit 2: Financial management of sectional title schemes
- Budgets
- Cash book management
- Utility accounts
- Audited financial statements
- SARS
- CSOS reporting
- STS funding solutions
Learning Unit 3: Maintenance process related to the various schemes
- Maintenance responsibility
- Maintenance budgets
- Maintenance issue identification and Prioritizing
- Timely issue logged
- Request quotations
- Contractor appointment
- Approval of supplier and contractor invoices
Learning Unit 4: Utility Management
- Purpose of utility management
- Monitoring and managing shortfalls
- Monitoring and managing the financial effect of shortfalls
- Monitoring and managing maintenance issues
- Prioritising utility management issues
- Reporting procedures in utility management
- Communication with role players
Learning Unit 5: Meeting Management
- Types of meetings
- Preparation for the meeting
- Microsoft Teams meetings
- Registered post via SMS
- Meeting facilitation
- Quorums
- Resolutions
- Post-meeting processes
Learning Unit 6: Application processes related to the various schemes
- Types and processes of applications
- Pets
- Cell to gate
- Improvements
- Transport figures
Learning Unit 7: Record-keeping related to different schemes
- Importance of proper record keeping
- Record keeping best practice
Learning Unit 8: Dispute Resolution
- The nature of disputes in sectional title schemes
- The process of dealing with disputes in sectional title schemes
- Litigation as a method of dispute resolution
- Mediation, adjudication, and arbitration as methods of dispute resolution
Learning Unit 9: Strategic Objectives, Employee Benchmarks, and Reporting
- Balanced Scorecards
- Employee Benchmarks
- Monthly Reporting
- Suggested Exception Reports
